Report Fraud & File Complaints
The Central Bank of Kenya is committed to protecting consumers. Report fraud, file complaints, or seek assistance with banking-related issues.
What Can You Report?
CBK handles various types of financial complaints and fraud reports
Unauthorized Transactions
Report unauthorized debits, fraudulent charges, or suspicious card activity
Counterfeit Currency
Report suspected counterfeit banknotes or coins in circulation
Unlicensed Operators
Report entities operating without CBK authorization
Service Complaints
File complaints about banking services or unfair practices
How to File a Complaint
Gather Information
Collect all relevant documents, transaction records, and evidence
Contact Your Bank First
Report the issue to your bank and obtain a reference number
File with CBK
If unresolved, submit your complaint to CBK with all documentation
Track Your Case
Use your reference number to follow up on your complaint status
Contact Us
Multiple channels available for your convenience
Response Timeline
CBK aims to acknowledge all complaints within 2 business days and provide a resolution or update within 14 business days. Complex cases may take longer. Always keep your reference number for follow-up.